Dear AVG Customers

Please could you ensure you are running the latest version of AVG on your machine. The latest version is 2012 and is available to download from http://www.avg.com/gb-en/download-file-dm-isc

Any users on version 9.0/2011 will be able to install immediately and previous AVG version should uninstall itself. If you are running a lower version you will be required to uninstall your version first before running 2012 installation. Running out of date versions will not protect your machine as databases for older version will be shut down.

There’s a scam goin’ on that implicates Microsoft and Go-Green PC being run from Indian call centres.

The scam starts with a call which goes through the usual security checks before saying “I’m calling for Microsoft/Go-Green PC. We’ve had a report from your internet service provider of serious virus problems from your computer.”

Naturally, they then tell you that your computer is going to die or sprout legs and kick you to death or something should the problem go unsolved.

If they’ve succeed in convincing you to keep talking, you’ll be directed to your computer and asked to open a program called “Windows Event Viewer”. To the average user, it looks like a troubling and long list of errors, some labelled “critical”.

“Yes, that’s it,” says the caller. “Now let me guide you through the steps to fixing it.”

You’re then sent to a website and told to download a program that hands over remote control of your computer and the caller “installs” various “fixes” for the problem. Then you need to cough-up £185. We have been advised that customers have been asked to cough up between £40 and £90.

Of course, there’s was never anything wrong with your computer (well, unless you count that weird porn you’ve been looking at) and naturally, the caller does not work for Microsoft etc. Microsoft aren’t in the habit of ringing people up are they? Sadly, anyone falling for this will have handed over every bit of data from their computer.

This scam has been going since 2008 and grew hugely this year. It is being run from call centres based in Kolkata, by teams believed to have access to sales databases from computer and software companies who seem to be using the phonebook to get names to call.

When contacted about the scams, Microsoft said it was “currently investigating a series of instances in which the business practices of an organisation within the Microsoft Partner Network that have given rise to significant concerns from a number of sources. We take matters such as these extremely seriously and will take any action that is appropriate once our investigation is complete.”

The company has noticed the problem. “Microsoft does not make unsolicited phone calls to help you fix your computer,” it says on its website. “If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls.”

If you are unsure, you are always welcome to call us on 01929 550034

We have now updated our store to allow collect in-store and delivery services. Unfortunately the delivery option only applies to customers in the BH20 4 and BH20 6 post code areas.

Please note that we have changed our opening hours to the following:

Monday	9am - 12pm	1pm - 5pm
Tuesday	9am - 12pm	1pm - 5pm
Wednesday	9am - 1pm
Thursday	9am - 12pm	1pm - 5pm
Friday	9am - 12pm	1pm - 5pm
Saturday	10am - 3pm
Sunday	CLOSED